Summary: Responsible for project management of medium to large scale operations, monitor customer reports after service for accuracy and completeness, following up with customers by phone and email based on outcome of tech service visits, order and prepare parts needed for upcoming service appointments. Conduct meetings with multiple parties on site and assist with field service technicians when needed. Percentage of travel could range from 40-70% within a work week.      

Duties and Responsibilities:

• Manage projects with customers by phone, email and onsite visits, as needed

• Be point of contact within QLC for customers before and during projects to instruct changes on process, equipment and logistics.

• Generate and maintain documentation of procedures and best practice for different task and subject matter.

• Interface with customers on plans, designs and materials needed for upcoming projects.

• Review technician reports for accuracy and completeness prior to delivering to customers.

• Generate and deliver field service reports.

• Advise Field Service Technicians on proper safety measures prior to and during work.

• Assist in finalizing commissioning in field when needed.  

• Instruct electricians on proper installation of all products.

• Determine proper course of action when an improperly installed, damaged, or defective equipment is identified.

• Maintain awareness of all aspects of a project during implementation.

• Provide timely and detailed status reports to supervisor.

• Coordinate with engineers, repair technicians, and production staff so they can track defects and develop solutions to recurring problems.

• Maintain professional demeanor with internal and external clients and customers including contractors, maintenance staff, property managers, and tenants.

Preferred Experience

• Project management experience.

• Property management experience.

• Leadership experience.

• Experience with software diagnostics and serial communication terminals.

• Circuit board diagnostics.

• Ability to use voltmeter and basic hand tools.

• Proficiency with Microsoft Word and Excel.

• Ability to manage multiple tasks and priorities.

• Self-motivated and organized.

• Strong record keeping skills.

Summary: Utilize superior people and math skills to support utility sub-metering clients via phone and email.  College experience desired.

Typical Daily Responsibilities

• Answer phones and emails. Provide internal / external customer service

• Schedule and process client physical mailings (USPS, UPS, FedEx, etc.)

• Other assignments as needed

Skills

• Strong organization and communication skills, both verbal and written

• Comfortable working with numbers

• Multitasking

• Detail oriented

• Work well under pressure

• Excellent interpersonal skills

• Self-motivated

• Experience with Excel a plus

Summary: Quadlogic is looking for an energetic and business-savvy person who will use their understanding of technology and passion for solving problems to open new doors for Quadlogic's new line of IoT and Building Data products.

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Responsibilities:

• Contact Property Managers, gather information on buildings, trade shows and events, the market, etc.

• Engage an audience, build relationships with executives, partners, and organizations.

• Research and stay current on regional markets, trends, and the competitive landscape.

• Leverage this knowledge to evaluate opportunities to enhance strategic positioning.    

• Collect, sort, and contact leads from trade shows and independent research.

• Investigate changes in product demand and stay up-to-date on competitors and market conditions.

• Assist in the development of a plans to grow the business and sales.

• Communicate with clients, send samples and brochures to companies.

• Ensure prompt and accurate answers to all customer queries.

• Suggest, help define, and promote new products and services.

• Travel to trade shows, client meetings, and other events; locally and nationally at least 10% of the year.

Requirements:

• Basic understanding of IoT and data technologies used in buildings.

• Strong verbal and written communication, presentation and negotiation skills.

• Ability to build strong client relationships.