Frequently Asked Questions
Quadlogic’s Billing Services Rebranding to Metergy Solutions
Q: Why are Quadlogic’s billing services transitioning to Metergy Solutions?
A: We’re rebranding Quadlogic’s billing services to Metergy Solutions to simplify operations and unify our services under one trusted name. This allows us to deliver a more seamless and consistent experience. Nothing about your service is changing—you’ll continue to receive the same reliable service, with the same team, just with a new name and logo.
Q: What does this mean for the Quadlogic name and Brand?
A: Quadlogic will remain as our hardware brand and will continue to operate as Quadlogic Powered by Metergy.
Q: When will this happen?
A: In June 2026. We will continue to provide updates as the rebrand progresses.
Q: Is there anything I need to do to prepare for this change?
A: No action is required. Your account information and billing cycle are not expected to be impacted by this change.
Q: Will this change affect my billing?
A: Your billing terms remain unchanged. However, you will begin to see Metergy Solutions branding on your bills in June 2026. If you are not enrolled in automatic payments, your payment methods will remain the same; however, the payee name will need to be updated. Detailed instructions will be provided well in advance of the transition.
Q: Will my service or support team change?
A: No. You will continue working with the same teams you know and trust; they will simply operate under the Metergy Solutions name.
Q: What happens to the Quadlogic website?
A: The Quadlogic website will remain active and include details about the rebrand to help guide you through the change. Over time, client and resident facing pages will automatically redirect to the updated Metergy Solutions site once the transition is complete.
Q: Who can I contact with questions?
A: Our Customer Service team can be reached at tenantinquiries@quadlogic.com or by phone at 1-888-726-1458. Please note this email address will be updated to reflect the Metergy Solutions brand once the rebranding is complete.