Return Merchandise Authorization (RMA)
IMPORTANT: The rate for all RMA repairs has changed from $125 per hour to $135 per hour. The increase is effective for all returns submitted on or after May 1, 2012.
Before filling out the RMA form, if you purchased directly from us please contact Tech Support at 212.930.9300 ext. 333.
Otherwise, please follow the steps below:
Step 1: Scroll to the bottom of this page and click on the "Proceed to RMA Form" button
Step 2 : Select the number of items you wish to return and click "Continue".
Step 3: Enter the CASE NUMBER assigned to you (If you do not have a case number, contact Tech Support at 212.930.9300 ext. 333)
Step 4: Fill out the required information, click submit and print the completed RMA form.
Step 5: Ship the item(s) that need repair along with the completed RMA form to the address below:
Quadlogic Controls Corporation
ATTN: RMA Department
33-00 Northern Bldv.
Long Island City, NY 11101
Retain a copy of the completed RMA form from step 4 for your records.
Step 1: Scroll to the bottom of this page and click on the "Proceed to RMA Form" button
Step 2 : Select the number of items you wish to return and click "Continue".
Step 3: Enter the CASE NUMBER assigned to you (If you do not have a case number, contact Tech Support at 212.930.9300 ext. 333)
Step 4: Fill out the required information, click submit and print the completed RMA form.
Step 5: Ship the item(s) that need repair along with the completed RMA form to the address below:
Quadlogic Controls Corporation
ATTN: RMA Department
33-00 Northern Bldv.
Long Island City, NY 11101
Retain a copy of the completed RMA form from step 4 for your records.
Questions? Caroline Cardona 212.930.9300 ext. 328
RMA Instructions
Please complete and submit the RMA form. All merchandise is subject to Quadlogic inspection before Quadlogic is obligated to repair, replace or credit merchandise. NOTE: A minimum fee of $135.00 may apply if your merchandise is inspected and found to be functioning properly. This fee may apply whether or not your merchandise is under warranty. To avoid this charge, please contact your electrical distributor or Quadlogic technical support before shipping your merchandise.
RETURN FOR CREDIT
If you are returning equipment for credit, a 20% restocking fee shall apply for standard products, and 40% restocking fee shall apply for OEM products and Build-To-Order systems.
RETURN FOR REPAIR REPLACEMENT
If you are returning equipment for credit, a 20% restocking fee shall apply for standard products, and 40% restocking fee shall apply for OEM products and Build-To-Order systems.
RETURN FOR REPAIR REPLACEMENT
| My equipment is under warranty.*
If the Quadlogic equipment is under warranty, then the equipment shall be repaired or replaced at no charge. However, any equipment that has been damaged due to neglect, misuse, acts of God, tampering or similar causes will be repaired at a charge of $135.00 per hour for labor plus necessary parts. Quadlogic is not responsible for shipping charges for equipment being sent for repair. However, Quadlogic will send merchandise back to the customer via UPS Ground at no charge for authorized return-merchandise only. |
| My equipment is NOT under warranty.*
If the Quadlogic equipment is NOT under warranty, Quadlogic will repair or replace the equipment at a charge of $135.00 per hour for labor plus necessary parts. Quadlogic is not responsible for shipping charges for equipment being sent for repair. However, Quadlogic will send merchandise back to the customer via UPS Ground at no charge for authorized return merchandise only. |
* If you do not know if your meter is currently under warranty, we will be able to determine that for you when you provide the serial number and meter type.
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