Step 1: Please read the following instructions and complete the online RMA form.

Step 2 : Return your equipment with a copy of your RMA form.

Step 3: Retain a copy of the form for your records.

Questions? Contact Crystal Parks 212.930.9300 ext. 322

Please complete and submit the RMA form. All merchandise is subject to Quadlogic inspection before Quadlogic is obligated to repair, replace or credit merchandise. Equipment should be shipped (at equipment owner’s expense) with a copy of the RMA form to:

My equipment is under warranty.*

If the Quadlogic equipment is under warranty, then the equipment shall be repaired or replaced at no charge. However, any equipment that has been damaged due to neglect, misuse, acts of God, tampering or similar causes will be repaired at a charge of $95.00 per hour for labor plus necessary parts.

Quadlogic is not responsible for shipping charges for equipment being sent for repair. However, Quadlogic will send merchandise back to the customer via UPS Ground at no charge for authorized return-merchandise only.

My equipment is NOT under warranty.*

If the Quadlogic equipment is NOT under warranty, Quadlogic will repair or replace the equipment at a charge of $95.00 per hour for labor plus necessary parts.

Quadlogic is not responsible for shipping charges for equipment being sent for repair. However, Quadlogic will send merchandise back to the customer via UPS Ground at no charge for authorized return merchandise only.

* If you do not know if your meter is currently under warranty, we will be able to determine that for you when you provide the serial number and meter type.

International Customers:

Duty and customs clearance for shipments will be paid for by Quadlogic for merchandise coming to Quadlogic. Duty and customs clearance charges for shipments being returned to customers shall not be paid for by Quadlogic, and are the responsibility of the customer. Please include your customs clearing house and account information on your RMA form.